Ice machine troubleshooting: A guide to fixing a commercial ice machine.

Are you having problems with your ice machine? Don't worry, you're not alone. Ice machines can be finicky, and even the most experienced operators can run into problems from time to time. That's why we've created this troubleshooting guide to help you fix the most common ice machine problems.

In this guide, we'll cover everything from clogged ice makers to frozen water lines. We'll also provide tips on how to prevent ice machine problems in the future.

Common issues & quick fixes for machines that last.

Here a few common issues that most operators encounter. Luckily, these problems often have simple solutions that you can implement on your own. Below we list some of the most frequent challenges faced by our rental customers and provide guidance on how to handle them.

No ice production: This is the most common problem with ice machines. It can be caused by a number of things, such as a clogged ice maker, a frozen water line, or a problem with the ice machine's control board.

Small ice cubes: This can be caused by a low water pressure, a dirty ice maker, or a problem with the ice machine's thermostat.

Clogged ice maker: This can happen when food or debris gets into the ice maker's mechanism. This can prevent the ice from forming or make it difficult to remove the ice.

Frozen water line: This can happen when the water line to the ice maker freezes. This can be caused by a low water pressure, a faulty water valve, or a problem with the ice machine's thermostat.

Loud noise: This can be caused by a number of things, such as a loose part, a worn-out bearing, or a problem with the ice machine's motor.

Leaking water: This can be caused by a faulty water valve, a crack in the water line, or a problem with the ice machine's housing.

Training Videos

Trying to get acquainted with your machine's features? Our video collection offer a step-by-step visual guide. Each video gives you a clear, concise, and hands-on look at the world of ice machine care. Press play, watch closely, and become your own ice machine expert in no time.

Articles & Guides

Having the right knowledge can be the difference between a minor hiccup and a major meltdown. Our Articles & Guides section dives deep into common errors, best practices, and expert advice tailored for both novices and seasoned users. Get informed, stay proactive, and ensure your machine's longevity with our expert insights.

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How to clean a Hoshizaki Ice Storage Bin

The Hoshizaki ice storage bin, renowned for its quality and durability, is no exception. But how do you go about cleaning it effectively?


Whether you're encountering an issue for the first time or just need a refresher on routine cleaning, our troubleshooting resources are here to help.

Why is my ice machine not making ice?

Having an ice machine that's not producing ice is more than just an inconvenience; it's a disruption that can seriously impact your business. In industries like food service, hospitality, or healthcare, ice is often a crucial component for daily operations. To help you prevent such issues, check out our article on the Ultimate Ice Machine Maintenance Checklist."

  • Check the water supply: Make sure that the water supply to the ice machine is turned on and that the water pressure is sufficient.
  • Clean the ice maker: The ice maker can become clogged with food and debris, which can prevent ice from forming
  • Change the water filter: The water filter can become clogged with sediment and other impurities, which can affect the taste of the ice and the performance of the ice machine.
  • Defrost the ice machine: If the ice machine is frozen, it will not be able to make ice.
How do I clean and sanitize my ice machine?

Regular cleaning and maintenance of your commercial ice machine aren't just optional tasks—they're essential for the longevity and efficiency of your equipment. A well-maintained machine not only produces high-quality, clean ice but also operates more efficiently, reducing energy costs and the risk of breakdowns. Neglecting regular maintenance can lead to problems like mineral buildup, unpleasant odors, and even machine failure. Check out our "Ultimate Ice Machine Maintenance Checklist" to keep your machine in top condition and ensure a constant supply of fresh, clear ice.

Why is my ice machine so loud?

Strange noises: "Unusual sounds such as banging, clunking, or humming can be indicative of a problem with the ice machine's compressor, fan motor, or water pump. These issues can lead to reduced ice production, inefficient operation, or even complete equipment failure." - View steps to solve

What do I do if my ice tastes funny?

Check the water quality: "Poor water quality can affect the taste and clarity of ice. Make sure that the water source is clean and free of impurities, and use a water filtration system if necessary." - View steps to solve

Still have questions?

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